Help
Frequently Asked Questions
The basics
What is the Microsite?
What is the Public-i Player?
How do I find a webcast?
How do I watch a webcast?
How do I access extra information about a webcast?
What is the difference between a live and archived webcast?
How do I navigate through a webcast?
Who gets feedback?
Technical specifications
Why can't I hear the webcast?
Why can't I see the webcast?
Why is the webcast picture blurred or frozen?
Why does my player keep buffering?
Do I need broadband?
Why can we not get a bigger picture?
Why are the speaker names out of synch with the video?
Why will the webcasts not play on my work computer?
Troubleshooting
What computer specification will I need to view webcasts?
What are RealPlayer and Windows Media Player?
Where can I get the software and what does it cost?
How long does it take to download the software needed to view a webcast?
How do I install the software needed to view the webcast?
What is your cookie policy?
I'm using a Mac and can't see / hear anything. What's wrong?
What is the Microsite?
What is the Public-i Player?
How do I find a webcast?
How do I watch a webcast?
How do I access extra information about a webcast?
What is the difference between a live and archived webcast?
How do I navigate through a webcast?
Who gets feedback?
Technical specifications
Why can't I hear the webcast?
Why can't I see the webcast?
Why is the webcast picture blurred or frozen?
Why does my player keep buffering?
Do I need broadband?
Why can we not get a bigger picture?
Why are the speaker names out of synch with the video?
Why will the webcasts not play on my work computer?
Troubleshooting
What computer specification will I need to view webcasts?
What are RealPlayer and Windows Media Player?
Where can I get the software and what does it cost?
How long does it take to download the software needed to view a webcast?
How do I install the software needed to view the webcast?
What is your cookie policy?
I'm using a Mac and can't see / hear anything. What's wrong?
What is the difference between a live and archived webcast?
Live webcasts display only the information being sent out during the webcast, and it is not possible to skip backwards to an earlier part of a meeting when it is being streamed live. Archived webcasts enable the viewer to navigate to any point of the webcast using index points or the scroll bar displayed below the video window. Information regarding the individuals who participated during the meeting (speaker profiles) are only displayed for archived webcasts.
